Privacy Policy
Last updated: February 5, 2026
1. Introduction
PermitTracker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our permit and license tracking service at permittracker.io.
2. Information We Collect
Personal Information
We collect information you provide directly, including:
- Name and email address when you create an account
- Phone number (optional) for SMS notifications
- Payment information when you subscribe to our Professional plan
- Business permit and license information you enter into the system
- Documents you upload related to your permits
Automatically Collected Information
- Device and browser information
- IP address and location data
- Usage data and analytics
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Send permit expiration reminders via email and/or SMS
- Process payments and manage subscriptions
- Communicate with you about service updates and support
- Comply with legal obligations
4. SMS/Text Message Communications
If you opt-in to SMS notifications:
- You will receive automated permit expiration reminders at intervals you configure (e.g., 60, 30, 14, 5 days before expiration)
- Message frequency varies based on your permits and reminder settings
- Message and data rates may apply
- You can opt-out at any time by replying STOP to any message or disabling SMS in your account settings
- For help, reply HELP to any message or contact [email protected]
We do not share your phone number with third parties for marketing purposes.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who help us operate our service (e.g., payment processors, email/SMS delivery services, cloud hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure cloud storage, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at [email protected].
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt-out of marketing communications
- Opt-out of SMS notifications
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Website: https://permittracker.io